With a lengthy accolade in the hospitality industry, Ilse Wittens have had a good 25 years of experience in the industry; spanning across the globe. As she moved from the Food and Beverage (FnB) industry, to the Hospitality industry, and to the Corporate side of hospitality; to her current consultancy company, her experience and expertise in the hospitality sector is sat down and talked to her over coffee to find out more about the hospitality industry, and the similarities it shares with the FnB industry, and how both industries can benefit from acquiring a service culture.
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Coming from a good solid 13 years of hospitality industry, Wittens has noticed some trends, and issues that plagues the service industry. With her work in both big international corporations, and working with small corporations upon striking out on her own with her consultancy company; Ilse has notes that the thing that hinders big corporations is that “they are very structured, because they have a lot of programmes in placed. They would have brand programmes. Which in turns, restricts the from coming out with ideas that are out of the box, and prevents them from coming up with something fresh. Comparatively, small hotels are able to try different, and various methods. That is one of the advantages small hotels have over big corporate hotels.
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