Try using our location bot to find new coffee/food place!
Building Positive Customer Relationship (Conducted in English) | WSQ Provide Value-Added
This workshop helps one to acquire skills and knowledge in managing relationships with customers.
Learners will be able to identify and manage customer expectations, set service standards, resolve issues with customers as well as maintain and improve customer relationships through programmes and initiatives.
Content / Structure
F&B Training Product Creation - You will be able to find a wide array of angles on how to create value for your products.
F&B Marketing - Location does not work so well these days. It is critical to position one’s brand story to maintain a healthy level of traffic and sales.
Learn more about our F&B training program
FMCG Training | Marketing | Market Study
Equip your FMCG executives with the relevant skills to reach and engage your target audience.
OCM executes regular market studies to delve into different industry insights and better understand the right platforms and mechanics to better the brand story of each category and segment.
Learn more about our mentorship and coaching program
Ebenezer Heng delivers keynotes on F&B, FMCG and digital trend and insights regularly in various seminars and platforms. Feel free to contact us for keynote, master classes, and seminars on relevant topics
Social and Digital Media Training
Most trainings use case studies and client success stories. On top of these, OCM hands-on training allows participants to experience first hand the various different platforms by using OCM digital assets.
Current classes includes Augmented Reality & Chatbot Setting up. Contact us for more details.
“If we say you can do this to generate leads, we should show you on our assets how it is being done step by step and successfully” -Ebenezer
28-06-18: COC-F&B Platform | Venue: ITE East College
25-06-18: WSQ-customer service | Venue: Temasek Polytechnic | Subsidised
13-06-18: WSQ-customer service | Venue: Temasek Polytechnic | Subsidised
01-06-18: AI Chabot + Customers | Venue: ITE East College | Complimentary tickets available
11-5-18: AI Chabot + Customers | Venue: ITE East College
23-04-18: Technology in Central Kitchen | Venue: FHA Suntec City (am)
23-04-18: AR + AI for food services | Venue: FHA Suntec City (pm)
13-04-18: SkillsFuture Series: AR + AI | Venue: Temasek Polytechnic