Food and Beverage (F&B) Training 

Try using our location bot to find new coffee/food place! 



WSQ | SSG Training | F&B | FMCG

 Building Positive Customer Relationship (Conducted in English) | WSQ Provide Value-Added 

Introduction

This workshop helps one to acquire skills and knowledge in managing relationships with customers.

Learners will be able to identify and manage customer expectations, set service standards, resolve issues with customers as well as maintain and improve customer relationships through programmes and initiatives.

Content / Structure

  • Building Relationships that matter
  • Listening to Customer’s Needs
  • Setting Standards to Enhance Customer’s Experience
  • Traversing the Road to Service Recovery.

Contact us for next available slots


Customised F&B workshop

F&B Training Product Creation  - You will be able to find a wide array of angles on how to create value for your products


F&B Revenue Generation - Learn about price framing, menu creation as well as the infusion of technology to widen your profit margin. 


F&B Marketing - Location does not work so well these days. It is critical to position one’s brand story to maintain a healthy level of traffic and sales. 

Learn more about our F&B training program 

To Learn more about F&B marketing. Download ePrism to learn more about augmented reality, or check out our F&B marketing package


FMCG/Customised Programs 

FMCG Training | Marketing | Market Study

Equip your FMCG executives with the relevant skills to reach and engage your target audience. 

OCM executes regular market studies to delve into different industry insights and better understand the right platforms and mechanics to better the brand story of each category and segment. 

Learn more about our mentorship and coaching program


Speaking Engagement

Speaking Engagement 

Ebenezer Heng delivers keynotes on F&B, FMCG and digital trend and insights regularly in various seminars and platforms. Feel free to contact us for keynote, master classes, and seminars on relevant topics 


Digital Media Training

Social and Digital Media Training 

Most trainings use case studies and client success stories. On top of these, OCM hands-on training allows participants to experience first hand the various different platforms by using OCM digital assets. 

Current classes includes Augmented Reality & Chatbot Setting up. Contact us for more details. 

“If we say you can do this to generate leads, we should show you on our assets how it is being done step by step and successfully” -Ebenezer


F&B Articles 

Cafe Scene in Singapore 2015

Singapore Cafes Reviews -Can they be Trusted? 

Location, location, location might be a myth! 

Walmart and Walter -The Power of Social Media

Importance of value pricing for Cafes In Singapore

Why Nescafe is still the Largest Roaster in the World?

Everyone likes Starbucks -here's why

Is your Cafe location an asset or a liability? 

Location myopia: why good anchor tenant might not be good? 

Measuring the Location attractiveness index. 

Social Media Crisis Management for Cafes in Singapore

What is a Brand Story?

Why I stopped Selling Social Media


Singapore Cafes Guide AR

With Augmented Reality, you can "see" literally if the coffee machine can fit into your office or F&B outlet.

Posted by Ebenezer Heng on Monday, July 13, 2015

Contact Us 

Class/workshop Schedule: 

28-06-18: COC-F&B Platform | Venue: ITE East College

25-06-18: WSQ-customer service | Venue: Temasek Polytechnic | Subsidised

13-06-18: WSQ-customer service | Venue: Temasek Polytechnic | Subsidised

01-06-18: AI Chabot + Customers | Venue: ITE East College | Complimentary tickets available

11-5-18: AI Chabot + Customers | Venue: ITE East College 

23-04-18: Technology in Central Kitchen | Venue: FHA Suntec City (am)

23-04-18: AR + AI for food services | Venue: FHA Suntec City (pm) 

13-04-18: SkillsFuture Series: AR + AI | Venue: Temasek Polytechnic