Food and Beverage (F&B) Industry Training | Classes | Workshop

A lot of focus is placed on food and beverage training as this is one of the important industry sector in Singapore. Just in May 2018, the food and beverage industry (retail) clocks in more than $689 million dollars. 

Source:singstat.gov.sg

The training and workshops that are listed below are all targeted towards the Food and Beverage Industry. 

Most of them are claimable and are run by institutions such as Temasek Skillsfuture Academy (Temasek Polytechnic), ITE East College. 

And it is segmented into three main portions: 

  • WSQ Certified courses
  • SkillsFuture Classes 
  • Complimentary Workshops 

WSQ Certified Courses

This workshop helps one to acquire skills and knowledge in managing relationships with customers.

Learners will be able to identify and manage customer expectations, set service standards, resolve issues with customers as well as maintain and improve customer relationships through programmes and initiatives.

Content / Structure

  • Building Relationships that matter
  • Listening to Customer’s Needs
  • Setting Standards to Enhance Customer’s Experience
  • Traversing the Road to Service Recovery.

Contact us for next available slots


SkillsFuture Series: Augmented Reality (AR) | Artificial Intelligence (AI) 

In this workshop, participants from the food and beverage industry will learn how Augmented Reality and Artificial Intelligence can value add to their marketing.

Participants will get a chance to execute their own AR campaign and also use a bot-let to design their own chat flow. 

Provider: Temasek SkillsFuture Academy 

Click here for the Class Schedule 

Provider: ITE East College

Augmented Reality Class: 19 September 2018 (Full) 

Customer Engagement Using Chatbot (F&B | Food and beverage): 12 September 2018

For full  Augmented Reality Class

Contact us for more information


Try using our location bot to find new coffee/food place! 



SkillsFuture Series: Food and Beverage Technology 

In this workshop, participants from the food and beverage industry will learn how technology can have a positive impact on their profit.

Participants will have a chance to experience various technology that can augmented their workflow, saving time and money. 

Provider: Temasek SkillsFuture Academy 

Click here for the Class Schedule 

Contact us for more information


SkillsFuture Series: Data Analytics

In this workshop, participants from the F&B industry will learn how data analytics can value add to their restaurant/cafe business.

Participants will learn through managing their own set of data and executing a campaign from it.  

Provider: ITE East College

For full  Class Schedule

Contact us for more information


Other food and beverage (F&B) Industry Workshops/Classes

F&B Training Product Creation  - You will be able to find a wide array of angles on how to create value for your products


F&B Revenue Generation - Learn about price framing, menu creation as well as the infusion of technology to widen your profit margin. 



Programs/Workshops for FMCG 

FMCG Training | Marketing | Market Study

Equip your FMCG executives with the relevant skills to reach and engage your target audience. 

OCM executes regular market studies to delve into different industry insights and better understand the right platforms and mechanics to better the brand story of each category and segment. 

Learn more about our mentorship and coaching program


Speaking Engagement

Speaking Engagement 

Ebenezer Heng delivers keynotes on F&B, FMCG and digital trend and insights regularly in various seminars and platforms. Feel free to contact us for keynote, master classes, and seminars on relevant topics 


Digital Media Training

Social and Digital Media Training 

Most trainings use case studies and client success stories. On top of these, OCM hands-on training allows participants to experience first hand the various different platforms by using OCM digital assets. 

Current classes includes Augmented Reality & Chatbot Setting up. Contact us for more details. 

“If we say you can do this to generate leads, we should show you on our assets how it is being done step by step and successfully” -Ebenezer


F&B Articles 

Cafe Scene in Singapore 2015

Singapore Cafes Reviews -Can they be Trusted? 

Location, location, location might be a myth! 

Walmart and Walter -The Power of Social Media

Importance of value pricing for Cafes In Singapore

Why Nescafe is still the Largest Roaster in the World?

Everyone likes Starbucks -here's why

Is your Cafe location an asset or a liability? 

Location myopia: why good anchor tenant might not be good? 

Measuring the Location attractiveness index. 

Social Media Crisis Management for Cafes in Singapore

What is a Brand Story?

Why I stopped Selling Social Media


Singapore Cafes Guide AR

With Augmented Reality, you can "see" literally if the coffee machine can fit into your office or F&B outlet.

Posted by Ebenezer Heng on Monday, July 13, 2015

Contact Us 

Class/workshop Schedule: 

12-10-18: SkillsFuture Series: AR + AI | Venue: Temasek Polytechnic 

28-09-18: SkillsFuture Series: Food Technology| Venue: Temasek Polytechnic 

19-09-18: SkillsFuture Series: Campaign with Augmented Reality | Venue: ITE East College (fully subscribed) 

12-09-18: SkillsFuture Series: Campaign with Chatbot | Venue: ITE East College 

05-09-18: SkillsFuture Series: Data Analytics | Venue: ITE East College (fully subscribed) 

30-08-18: Workshop: Science of running F&B Biz | Zeemart

24-08-18: SkillsFuture Series: AR + AI | Venue: Temasek Polytechnic 

06-07-18: Disruptive Tech | Venue: ITE East College

28-06-18: COC-F&B Platform | Venue: ITE East College

25-06-18: WSQ-customer service | Venue: Temasek Polytechnic | Subsidised

13-06-18: WSQ-customer service | Venue: Temasek Polytechnic | Subsidised

01-06-18: AI Chabot + Customers | Venue: ITE East College | Complimentary tickets available

11-5-18: AI Chabot + Customers | Venue: ITE East College 

23-04-18: Technology in Central Kitchen | Venue: FHA Suntec City (am)

23-04-18: AR + AI for food services | Venue: FHA Suntec City (pm) 

13-04-18: SkillsFuture Series: AR + AI | Venue: Temasek Polytechnic