Food and Beverage Customer Service Class (WSQ)| Singapore
Building Positive Customer Relationship (Conducted in English) | WSQ Provide Value-Added
Introduction
This workshop helps one to acquire skills and knowledge in managing relationships with customers.
Learners will be able to identify and manage customer expectations, set service standards, resolve issues with customers as well as maintain and improve customer relationships through programmes and initiatives.
Content / Structure
- Building Relationships that matter
- Listening to Customer’s Needs
- Setting Standards to Enhance Customer’s Experience
- Traversing the Road to Service Recovery.
Programme Details
Upcoming ClassesTotal Training Hours: 13.2
Monday & Tuesday (contact us for available slots)
Fees: $425.00
Enjoys Subsidy of up to 90%** | Contact us for more details
**Terms and Conditions Apply
Venue: Temasek Polytechnic
Forms: To register, complete the attached forms and revert back to organiser (OCM). Contact us for the forms.
We will calculate the fees to collect based on the submitted forms and arrange for collection of payment after deducting eligible grant amounts.Participants to bring their NRIC / FIN ID / Passport (where applicable) on the course day for verification.
iBosses Pte Ltd/Oncoffeemakers.com reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.
Assessment & Certificate
Upon successful completion, participants will receive a SSG Statement of Attainment.
Who Should Attend
Customer-facing staff, Customer Service Representatives serving in restaurants, cafes, eating house, Call centre Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
Absentee Payroll during working hours:
- Normal Funding Rate (Capped at $59.40 per trainee)
- Funding Rate for SMEs (Capped at $99.00 per trainee)
- Funding for Workfare Training Scheme eligible employees (Applicable to Singapore Citizens aged 35 years old & above, with salary up to $1,900. 95% of hourly basic salary. Claim up to $147.99 per trainee)
Find: Free Coffee near you (Free Coffee in Cafe/F&B)
Find: Free Office Coffee Machine (+ enjoy $1200 vouchers)
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Posted by Ebenezer Heng on Monday, July 13, 2015