Building Positive Customer Relationship (Conducted in English) | WSQ Provide Value-Added
This workshop helps one to acquire skills and knowledge in managing relationships with customers.
Learners will be able to identify and manage customer expectations, set service standards, resolve issues with customers as well as maintain and improve customer relationships through programmes and initiatives.
Content / Structure
Upcoming ClassesTotal Training Hours: 13.2
Monday & Tuesday (contact us for available slots)
Enjoys Subsidy of up to 90%** | Contact us for more details
**Terms and Conditions Apply
Venue: Temasek Polytechnic
Forms: To register, complete the attached forms and revert back to organiser (OCM). Contact us for the forms.
We will calculate the fees to collect based on the submitted forms and arrange for collection of payment after deducting eligible grant amounts.Participants to bring their NRIC / FIN ID / Passport (where applicable) on the course day for verification.
iBosses Pte Ltd/Oncoffeemakers.com reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.
Assessment & Certificate
Upon successful completion, participants will receive a SSG Statement of Attainment.
Who Should Attend
Customer-facing staff, Customer Service Representatives serving in restaurants, cafes, eating house, Call centre Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
Absentee Payroll during working hours:
2021 Brew Coffee Workshop with Barista Champion
2021 Latte Art Workshop with Barista Champion
Enjoy: Free Office Coffee Machine (+ enjoy $1200 vouchers)
Find: Where to buy Coffee Beans in Singapore (or any where in the world)
Featured coffee brewing method: How to prepare V60 Coffee?
Previously: Making Coffee with a Coffee Sock.
Jun 12, 21 05:08 AM
Learn Latte Art and other coffee art workshops and trainings | how to do latte art at home | How to steam milk without machine | best milk for latte art
Jun 12, 21 05:04 AM
Have your questions about coffee answered by the champion barista, coffee professionals, cafe bosses.
Jun 12, 21 05:02 AM
How to properly froth milk for latte art - learn about how to froth milk with steam | how long to froth milk | how to froth milk with an espresso machine
Free Coffee Workshops (Multiple Dates available) on: